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Starboard Group
When the complexity of managing payroll and HR across multiple entities grew, Starboard Group turned to Symply — a trusted payroll and HR platform that understands the restaurant industry inside and out.
Key Takeaways
Symply reduced Starboard Group’s payroll processing time by two-thirds compared to their previous provider.
Implementation was completed in under a month — the smoothest rollout Starboard has ever experienced.
Symply’s restaurant industry expertise and partnership approach built lasting trust and measurable efficiency gains.
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Starboard Group, one of the nation’s leading restaurant franchise operators, manages dozens of quick-service restaurant locations across multiple states. As their operations grew, so did the complexity of managing payroll and HR across multiple entities and funding sources. When inefficiencies began affecting both managers and employees, Starboard Group turned to Symply — a trusted payroll and HR platform that understands the restaurant industry inside and out.
The Challenge
Before partnering with Symply, Starboard Group’s payroll and HR teams faced several challenges that slowed down operations and increased administrative frustration.
According to the COO, “We had strict guidelines on funding payroll and a very difficult process to add or edit team members. The payroll process took three times the amount of time Symply takes.” Their previous system lacked flexibility and efficiency, creating unnecessary delays and leaving little room for quick adjustments across multiple locations.
The Solution
Starboard Group decided to explore alternatives and immediately felt a connection with the Symply team.
“From the beginning, we developed early trust with Symply’s key team members,” said the COO. “Their communication was strong, they had a great understanding of the restaurant industry, and they were willing to address key issues before a deal was made.”
The transition was swift and seamless — completed in less than a month from signing to the first payroll run. “It was the easiest implementation Starboard has ever had,” he noted.
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Impacts
Since adopting Symply, Starboard Group has seen a measurable difference in both time and cost efficiency. Payroll now takes a fraction of the time it once did, with fewer errors and smoother operations for both managers and employees.
“The ease of the system and the price are the top two biggest impacts,” the COO explained. “The process takes less time than our past payroll provider, with fewer errors. The cost savings and efficiency improvements are clear when we compare total spend and hours used before and after working with Symply.”
Employees also benefit from greater accuracy and reliability — ensuring everyone gets paid on time and correctly.
Bonus Benefits
But perhaps the most valuable outcome has been the partnership itself. “We like the fact that they are true partners — very quick to communicate or solve issues,” he said. “If you’re in the QSR space, I’d tell you this: Symply knows the restaurant industry, solves problems fast, and helps your team spend less time on payroll than you do now.”
